Privacy Policy

Privacy Policy Overview

Last Updated: January 15, 2025

Thank you for visiting Home Care Consulting's website and considering our services. At Home Care Consulting, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, engage our services, or make a purchase.

By using our website and services, you consent to the practices described in this Privacy Policy. Please take a moment to review this document carefully.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you engage our services or create an account, we may collect personal information such as your name, email address, phone number, business information, billing address, and payment details.
• Business Information: Details about your home care agency, licensing requirements, and compliance needs to provide tailored consulting services.
• Website Usage Information: We may gather information about how you use our website, including your IP address, browser type, device information, pages visited, and interaction patterns.
• Communication Data: If you contact us, we may keep records of that correspondence and any information provided during consultations or support interactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide consulting services, process licensing applications, and deliver digital products and templates.
• Customer Support: To provide expert consultation and respond to your inquiries about home care licensing and compliance.
• Communication: To send you relevant information about your services, appointments, licensing updates, and regulatory changes.
• Marketing: With your consent, we may send you promotional emails about new services, industry insights, or regulatory updates we think may benefit your business.
• Analytics: To analyze website usage, improve our services, and enhance the consulting experience.
• Compliance: To meet legal and regulatory requirements related to our consulting services.

3. Communications and Notifications

SMS Communications

When you opt-in for SMS notifications, we collect your name, phone number, and preferences to send appointment reminders, licensing updates, and important information related to your home care consulting services. You can opt out anytime by replying 'STOP.' We do not share your SMS information with third parties for marketing purposes.

Email Communications

When you opt-in for email notifications, we collect your name, email address, and preferences to send consultation reminders, licensing updates, regulatory alerts, and important information related to your services. You can unsubscribe anytime using the link in our emails. We do not share your email information with third parties for marketing purposes.

4. Information Sharing and Disclosure

We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in delivering our services (e.g., payment processors, document delivery systems).
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, with appropriate notice to affected users.

Marketing and Promotional Purposes: No mobile or email information will be shared with third parties/affiliates for marketing/promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you engage our services, place orders, or access your personal information. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Secure servers and data storage systems
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we have about you
• Update: Correct or update your personal information
• Delete: Request deletion of your personal information (subject to legal and business requirements)
• Opt-out: Unsubscribe from marketing emails using the unsubscribe link or contact us directly
• SMS Opt-out: Reply STOP to any SMS message to discontinue text communications

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary based on the type of information and applicable legal requirements.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending email notification for significant changes (if you have opted in for communications)

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

11. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable federal and state laws. Any disputes arising under this policy will be resolved in accordance with our Terms of Service.